Navigators in Lockdown
Far from resting on their laurels during lockdown, the Navigators were busier than ever. They realised that their services were still needed, so, they quickly reconfigured the service to suit the circumstances and adapted to new ways of working.
Just some of their activities are shown in the photos below. They worked with other organisations to pack and deliver food, medicines and other essential items to service users, the homeless community-and to the ED teams. They set up a 24/7 helpline to allow ED staff and more recently the Scottish Ambulance service staff to refer patients to them and as a source of support for NHS staff because we know all the same complex social issues are still out there. Geraldine made up and delivered lovely bunches of daffodils for the mum’s of the ED staff who couldn’t see their mums on Mother’s Day. Caroline has been talking former NHS colleagues to sleep over the phone after stressful shifts. They’ve written blogs, recorded self help videos and virtually taken people along to AA, NA and CA online fellowship meetings. They continue to advocate for service users with statutory organisations to help them access housing and benefits. Here’s a roundup of their activity in Lockdown up to 22nd June when they started to prepare for a return to their hospitals.
The Navigator newsletter goes to all the Emergency Departments that Navigator works in every month to update them on key developments, achievements and challenges but this month we’ve worked with so many new partners on and off line we thought everyone might like to see it so here it is Nav News April 2020 with a copy below